Help Center

It's simple: send an e-mail with the subject "Manage subscription" to support@astelle.cloud from the e-mail address you used to buy. We confirm every cancellation by e-mail. Cancelling stops future renewals, and you keep access until the end of the period you already paid for. There are no cancellation fees.

If your order was processed by an authorized reseller, you can also cancel through the links in the reseller's order confirmation e-mail. Closing or deleting the app does not cancel your membership. Step-by-step instructions are in our Cancellation Policy.

Yes. The membership renews every month at the price shown at checkout, until you cancel. If anything about the plan changes, we tell you by e-mail at least 30 days in advance.

Access to the Astelle app and to the chat with Sarah, your AI guide. The Birth Chart and the 21-day Guide are optional one-time products and are not part of the monthly membership.

Every purchase, including each monthly renewal, is covered by a 7-day money-back guarantee. E-mail support@astelle.cloud within 7 days of the charge, from the e-mail address you used to buy.

Refunds go back to the original payment method. If your order was processed by an authorized reseller, the refund is issued through that reseller. Refunds usually appear within 5 to 10 business days, depending on your bank. Cancelling is not the same as a refund: to get money back, you need to ask for it. Full details are in our Refund Policy.

Most often, the renewal was processed before your cancellation request reached us, or there is a second purchase (for example, an optional add-on), or the purchase was made with a different e-mail address.

E-mail support@astelle.cloud with the date of the charge and the last 4 digits of the card, or attach your receipt. If the charge was made in the last 7 days, we refund it.

Prices vary by country, currency, language market and offer, and may include introductory or promotional prices. The exact price, currency, billing period and any applicable taxes are always shown at checkout before you pay, and that is the price you will be charged.

Cards and the other payment methods shown at checkout. Payments are processed by the payment provider or authorized reseller shown at checkout, such as 2Checkout (Verifone). Your card statement may show the reseller's name and/or Astelle. We never see or store your full card number.

The link to the app is sent to your e-mail right after your purchase. Open that link and sign in with the same e-mail address you used to buy.

If the e-mail has not arrived within 24 hours, check your spam folder and write to support@astelle.cloud.

Use exactly the e-mail address you bought with. Check for typos or e-mail aliases, and look at your purchase confirmation e-mail to see which address it was sent to. Access can take a few minutes to become active after payment.

If it still does not work, write to support@astelle.cloud with your receipt, and we will look into it.

Write to support@astelle.cloud from your old address (or attach your receipt) and tell us the new one.

Check your internet connection, refresh the page and try another browser. If it keeps happening, tell us the time it happened and the device you were using, and we will investigate.

A birth chart depends on your exact date, time and place of birth. A different time or place can change your rising sign and your houses. If you need to correct your details, let us know.

Astelle works in recent versions of Chrome, Safari, Edge and Firefox, on your phone or computer. There is nothing to download: everything runs in your browser. Try clearing your browser cache and reloading the page. If the problem continues, contact us at support@astelle.cloud.

Astelle is a personalized astrology, self-knowledge and mindfulness app with an AI guide. For entertainment and self-reflection. Not a substitute for medical, legal, financial or psychological advice.

No. Sarah is an AI guide. Her replies are generated by artificial intelligence and may contain mistakes.

A birth chart is a snapshot of where the planets were at the moment and place of your birth. It is calculated from astronomical data and your birth details, and then explained to you section by section.

English, French and Spanish.

Write to support@astelle.cloud. We reply within 2 business days. To speed things up, tell us the e-mail address you used to buy and attach your receipt.